5 ways to measure ROI & productivity increases

VoIP is gaining traction in the business world, cementing itself as a cornerstone technology. In fact, more than 79 percent of U.S. businesses are projected to have a VoIP communications solution by 2013. Merging voice and data into a single network improves productivity, which impacts the bottom line. How much? On average, $105 per employee move/change—and that’s just one example.

“With a VoIP product like TDS managedIP Hosted, that cost shrinks to almost zero,” says Joe Kramschuster, director of Commercial Product Management at TDS “For a company with 10 employee moves or changes in a year, it adds up to about $1,000 in productivity savings.”

When calculating the return on investment (ROI) of a hosted VoIP system, there are many things to consider. TDS recommends starting with these five:

1. No charges for employee office moves and changes (current average cost is $105 per move/change; reduced to almost zero with VoIP)
2. Employees can seamlessly route their calls using a telephony toolbar
3. No more managing multiple cabling infrastructures—phone and Internet are converged into a single network
4. Using “find me/follow me” features results in fewer missed calls, leading to more sales and business opportunities
5. A single inbox for voice mail and email means faster response times and improved customer satisfaction and retention

Totaling up the productivity savings puts the ROI of a VoIP system into sound, quantifiable numbers. Along with the productivity savings, there’s no significant upfront capital investment, maintenance, or upgrade fees with TDS managedIP Hosted. Learn more about ROI and TDS VoIP.

About Barclay Pollak

Barclay Pollak is an award winning journalist and proud to be a member of the Corporate Communications team at TDS Telecommunications Corp. (TDS®) in Madison, Wis. Barclay joined the team in April of 2013. Before that Barclay worked as an Anchor/ Reporter for the NBC affiliate in Madison. While at NBC-15 Barclay was recognized by several organizations for his contributions to the television news industry. They include the Wisconsin Broadcasters Association, the Radio Television Digital News Association (Edward R. Murrow Regional Award) and the Chicago/Midwest National Academy of Television Arts and Sciences (2012 Emmy Nominee). When he’s not working Barclay enjoys cheering for all the sports teams in Wisconsin. Barclay’s a University of Wisconsin-Madison alumnus and a huge fan of Badger athletics. Barclay is fascinated by the ever changing world of technology and spends a fair amount of his free time reading about the latest and greatest developments online. When Barclay’s not learning about technology he’s scouring the Internet in search of freeware. Barclay has an 8-year-old daughter and lives with his girlfriend of almost five years on Madison’s southwest side. Follow on G+.

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