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Ty Kiisel

4 Secrets to Create “Regulars” Out of Regular Customers

Repeat customers are the lifeblood of small business. I don’t think it matters if you own a local restaurant or a hardware store – small… more...
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Checklist

Five [Easy] Ways to Improve Job Performance Reviews

Time for the annual performance review? Quite possibly, this is the most hated interaction between manager and employee to be scheduled all year. Too often… more...
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People's mandala - 12 hands

How to manage effective virtual teams

Whatever size company you own or work for, chances are at some point you will be in the position where you need to manage virtual… more...
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80-20-rule

The 80/20 Rule: Why it Matters to Your Company

Yes, it is more than chance that 20% of your company’s workforce pulls 80% of the load, or that 20% of your customers comprise 80%… more...
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trucksmile

3 Steps Toward Brand-Worthy Customer Service

Google “customer service horror story” and you have 24,300,000 results to choose from. On the more positive side of customer service, here’s one easy link… more...
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dos-and-donts

Leggings are not pants

America is in the middle of a fashion revolution. Casual Friday is giving way to casual every day. Here at TDS, we’ve adopted a casual… more...
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old man village

4 Attitude Adjustment Exercises

Maximizing Workplace Satisfaction: 4 Attitude Adjustment Exercises An elderly gentleman was asked by a traveler on the road to describe the nature of the people… more...
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232435-1

Social Media and Customer Service – How to make it work

It’s hard to remember a day when social media didn’t exist. It’s sort of like trying to remember how I got my work done without… more...
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tommytrc

Tommytrc’s Five Key Ingredients for Social Media Engagement- the final ingredient…

Last but not least, one of the most important ingredients to a social media engagement is family. Like salt in your favorite batch of chocolate… more...
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