Manufacturing companies face a number of communications challenges on a day-to-day basis, including high noise level, expansive warehouse and production lines, constantly shifting production schedules and more. VoIP, or Voice over Internet Protocol, provides manufacturers with a reliable communications solution that allows for better interaction between all parts of the plant and all levels of employees and management.
Most manufacturers have a strong interest in increasing their security protocols at major entry points for employees and visitors alike. One function of the VoIP system is that communications panels can be conveniently placed at all locked portals, allowing two way communications between a reception desk and anyone entering the facility. This additional level of control allows a single individual to monitor more doors.
VoIP is also a helpful tool for making plant-wide announcements over the loud speakers. Since VoIP speakers can be embedded in ceilings and walls throughout the facility, and connected to amplifiers, announcements can be made clearly even in areas with high noise levels around operating machinery, or outdoors. Whether it’s a change in production schedules or just a general announcement of upcoming events, the VoIP system is a useful tool for employees throughout the manufacturer’s plant.
VoIP allows users to group parts of their facility together to form localized access points for contact. This allows incoming calls to be directed to specific areas of the plant, and for paging of individuals at a single location instead of plant-wide. The improved ability to manage call traffic and routing cuts down on wasted time trying to redirect calls to the correct warehouse or office locations.
Multiple Location Support
Since VoIP is linked to a set IP address and account, rather than a physical land line on location, it can be used to support multiple manufacturing facilities from a single access point. This means that all calls coming into the company can be taken through an automated answering system that then distributes the calls to their intended destinations. Manufacturers find this helpful in tracking call volume and making return calls happen more quickly and accurately than having multiple disjointed phone numbers and answering services.
Ultimately, VoIP technology is bridging the gap in communications as more manufacturers are working to compartmentalize their businesses going forward. Manufacturing companies on the whole are moving more toward many small networked facilities rather than investing in the oversized plants of days past, and they need VoIP technology to bring their operations together into one cohesive unit. The increased security and call management capabilities of VoIP as well as the two-way communication options offered to employees through Voice over Internet Protocol intercoms provide a high functional value to any manufacturer.
Author: Jessica Olson