The modern business world relies heavily on a stable, fast internet connection for a variety of reasons—like increased productivity and improved collaboration for your employees. Your business also relies on a fast, reliable internet to power essential internet enabled devices like point-of-sale (POS) systems, VoIP phone systems—even your building’s security system.
With the holidays right around the corner, there’s no better time to make the necessary switch to TDS as your new internet or phone provider. TDS offers wide-ranging support and delivers outstanding customer service, making the process incredibly easy and stress free. Here are a few of the main reasons:
Effective, two-way communication
When you become a TDS customer, there’s no 1-800 number to call for project updates. A project consultant (or implementation adviser) is assigned to work directly with you throughout the service implementation process.
This knowledgeable, single point of contact will share project milestones, answer questions, and maintain a two-way communication flow that meets the requirements and expectations of your organization.
The installation process begins with what’s called a site survey, where our project consultant and skilled technicians meet you at your business to help pinpoint your internet, voice, and/or video needs. At the site survey, our skilled staff members determine what equipment the installation will require, assess what needs to be accomplished before installation, and ensure a worry-free installation process.
During the install itself, our technicians will guide you through the process, ensuring all your business’ devices are connected and working to your satisfaction.
Prioritizing customer education
Our technicians take a one-on-one approach with each customer, teaching the functionality and set up of their new equipment. We also provide documentation to reference for guidance, including troubleshooting tips and help line contact information.
If you are on the fence about switching your business’ phone or internet service provider, no need to worry. TDS accommodates call-in requests from any business located in our service area. Our technicians provide you with the best possible information from a network building perspective, even if you choose to wait on upgrading with TDS.